We make fresh batches every day!!!. If your order is placed Thursday-Sunday, your order will ship the following week so that it doesn't sit in a UPS hub all weekend. We ship on Thursdays ONLY based on weather (not during June-Agugust) and UPS advisement weekly. We ship out Monday, Tuesday & Wednesdays typically excluding holidays. We have a 2 day air guarantee with a (2-5 day delay) depending on circumstances. Until UPS gets back to guaranteed shipping please be kind, courteous and patient with us and UPS as we all strive for excellence and making sure you are taken care of! We would not use UPS unless we had the best relationship serving you. We pride in customer care and hope you can see that with us! We also may change this schedule but very unlikely, if anything we are typically ahead. We may rarely send it UPS ground; however, if you order A LOT of dough we may want it in a cooler if weather is not permitting. Saturday delivery available ONLY for a charge by UPS rates. Other Saturday deliveries are based on the town you live in and could be delayed until Monday, please be patient as there are no baking components in the dough and we will always take care of you here at Twisted Dough, your order will arrive at the temperature of where you live. Just place back in the fridge or freezer. Below you will see our SHIPPING SCHEDULE! You will receive a tracking number when your order ships, please check your email, yes that means spam too! For more questions, just email firstname.lastname@example.org
*IMPORTANT INFORMATION REGARDING YOUR ORDER* CUSTOMER IS RESPONSIBLE TO READ--IF YOU DO NOT WRITE US, WE CAN NOT FIX ERRORS WITH UPS (please understand we do not handle your transit and we want to ensure you have the BEST experience as UPS does too as we are business partners) Your dough will arrive HOT-- simply inspect and refrigerate to return to consistency(READ FAQ), sometimes it likes to be stirred. We must be notified if your order does not arrive in 7 days to be able to assist with replacement. You must have documentation and unfortunately all shipping carriers have much more damage now since what the world endured, that does not mean your product is not good. We expect you to open the actual product and keep reading below!
Please know that you are ordering a food product! YOU MUST GO READ OUR FAQ OF SHIPPING TIMES AND KEEP UP WITH YOUR ORDER. We LOVE to hear from our customers--and love all questions at our number 870-761-1714
Please open and inspect the product upon receiving- it is up to you to receive and store your product properly. Open meaning--Take off the wax outside and make sure it looks and smells ok! It will arrive the temperature outside. In winter its frozen and in summer hot, it contains ice that dissolves before getting to you only to help with hot temperatures so it is not completely melted before arriving! Now keep reading....
Please check our FAQ for shipping schedule and storage information. Report any issues or concerns with in 24 hours of delivery as we can not return, refund, or insure products from your home after this time.
Please make sure if you have a code is applied as your order can not be changed after checkout.