FAQs

When can I expect my order?

We make fresh batches every day!!!. If your order is placed Thursday-Sunday, your order will ship the following week so that it doesn't sit in a UPS hub all weekend. We ship on Thursdays ONLY based on weather and UPS advisement weekly. We ship out Monday, Tuesday & Wednesdays typically excluding holidays. We have a 2 day air guarantee with a (1-2 day delay) depending on circumstances. We also may change this schedule but very unlikely, if anything we are typically ahead. We may rarely send it UPS ground; however, if you order A LOT of dough we may want it in a cooler if weather is not permitting. Saturday delivery available ONLY for a charge by UPS rates. Other Saturday deliveries are based on the town you live in and could be delayed until Monday, please be patient as there are no baking components in the dough and we will always take care of you here at Twisted Dough, your order will arrive at the temperature of where you live. Just place back in the fridge or freezer. Below you will see our SHIPPING SCHEDULE! You will receive a tracking number when your order ships, please check your email, yes that means spam too! For more questions, just email justdoughit@twistedcookiedough.com

SHIPPING SCHEDULE

Order Thursday or Friday, ships Monday with arrival on Wednesday

Order Saturday or Sunday, ships Tuesday with arrival Thursday

Order Monday or Tuesday. ships Wednesday with arrival on Friday

Order Thursday-5:00pm central time one and will ship out IF your town receives Saturday deliveries

**WE ARE NOT RESPONSIBLE FOR ANY DELAYS AS UPS DOES NOT GUARANTEE SERVICE DURING COVID, HOWEVER WE WILL ALWAYS FIX ANY ISSUES AS OUR CUSTOMERS MEAN THE WORLD TO US**

Where do you ship?

Anywhere in the United States!

I have a seal on my dough and it seems cracked or burnt tasting?

We simply use this seal to provide leak proof of the product, sometimes the seal does not close itself down or simply by the threading and tightness of close, once turned the seal will pop itself off, this is normal and your dough is safe. This is not tamper evident as its more spill proof. The machine also can 1 out of 100 times can make a connection on your dough and it will give it a "burnt taste," typically this only happens when we are providing extra dough.

Is cookie dough safe at room temp?

Yes! It will arrive whatever temperature it is outside. There are no raw ingredients in cookie dough, so it is safe for around 7 days at room temp on your counter. Eat with in 7 days or place in fridge or freezer. Fridge- last 30 days(based on different fridge temps) -- Freezer- last 1 year(heats well to thaw or simply place on counter to thaw)

I just got my dough cream and its liquid, is it ok?

Your dough cream arrives in a liquid form, simply freeze it and when ready to eat thaw in fridge overnight or 1-2 hours on the counter! ENJOY! It will be a more "icy" ice cream texture as skip the stabilizers during production, simply stir up!!!

How long does cookie dough last?

Eat dough with in 7 days on counter, cookie dough lasts about 30 days in the fridge and 1 year in the freezer. Simply not going to finish, just freeze and heat 10-20 seconds in microwave! 

Do you have a vegan option? Keto?

Does cookie dough contain gluten?

Nope! All flavors, including toppings, are gluten free.

Can you bake cookie dough?

Warmed in the microwave for about 10 seconds, cookie dough becomes soft and the chocolate melts into gooey perfection. Because it is mostly protein powder, it can become tough if it's heated longer. If you have a recipe for baking cookie dough, tag @twistedcookiedough and we will feature your recipe on our page and on our site!

How else can you eat cookie dough?

Cookie dough makes the perfect topping for oatmeal, rice cakes, strawberries, crepes, Ritz crackers, mug cakes, pretzels, yogurt, milkshake and more. Throw in on a low heat waffle iron or blend it into a milkshake. To see our Cookie Dough Cookbook full of recipes made by our ambassadors, click here!

How do I know the macros are accurate?

Our cookie dough has been tested by NPAL Laboratories for accuracy. If you need more detailed information, just email justdoughit@twistedcookiedough.com

I ordered apparel and dough? When will i get it?

If you ordered both food and apparel, the apparel is custom printed daily and will be 1-4 days shipping delay. We will hold your dough and ship entire order together or simply order separate :)